|Judul||:||IMpleMentation of Business Process Mapping FraMework for Indonesia’s GovernMent Institutions|
Government organizations today face unprecedented challenges in carrying out their vital mission in an environment marked by shrinking budgets, strict regulations, and changing workforce status. The business process map is a diagram that shows the working relationship between organizational units that generate added value for all respective stakeholders. While some inde- pendent guidance is available on how various tools support different aspects of business process mapping initiatives, organizations still need to determine their speciûc needs and establish how information gathered on tool function- ality can be evaluated against these needs. This study explores the practices of implementing business process mapping in 10 government institutions in Indonesia using a 3-dimensional framework approach. The research employed a qualitative approach with in-depth interviews, observation, and document study performed to collect and analyze data. The framework succeeded in describing a paradigm-shifting to encourage people to move from silo thinking to a cross-function team. Finally, the business process map as a foundation of the organizational bureaucracy movement shows an improvement in institutional capacity to encourage administrators in operational consistency. Keywords: Bureaucratic Reform, Business Process Framework, Business Process Management, Business Process Mapping, Government Business Process.
|Tahun||:||2022||Media Publikasi||:||Jurnal Nasional Terakreditasi A|
|Kategori||:||Jurnal||No/Vol/Tahun||:||2 / 13 / 2022|
|PTN/S||:||Universitas Pakuan||Program Studi||:||MANAJEMEN PENDIDIKAN|
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