Repository Universitas Pakuan

Detail Karya Ilmiah Dosen

Agus Satory, Adi Sulistiyono, Hari Purwadi, Abdul Kadim

Judul : Alternative Model of Consumer Dispute Settlement Financial Service Sector in Indonesia

Abstrak :
Abstract:

Consumer dispute resolution can be reached through court (litigation) or outside the court (non-litigation) based on the voluntary choice of the parties to the dispute. This means that consumers are given the freedom to claim their rights if they are harmed by business actors both through litigation and non-litigation. The method of approach is taken in this research is a normative juridical approach and is supported by empirical research. This research is descriptive-analytic, that is research by explaining and describing in a clear, systematic, real, and precise way of an alternative model of consumer service disputed in the financial services sector in Indonesia. The litigation process produces conflicting (adversarial) decisions that have not been able to embrace common interests, and even tends to create new problems, is slow to settle, require expensive, unresponsive costs, and create hostility among the parties to the dispute. While the non-litigation process as a model for the settlement of the consumer service sector financial disputes also still has obstacles and has not been effective. The financial service sector consumer losses can be anticipated by enforcing laws related to law enforcement and by building and developing models of financial service sector consumer dispute resolution that are currently available optimally by stakeholders so that can provide a sense of justice and guarantee legal certainty.

Keywords: Consumer, consumer dispute resolution, financial services sector.

Tahun : 2021 Media Publikasi : Jurnal Internasional

Kategori : Jurnal No/Vol/Tahun : Issue-2 / 2021 / 2021

ISSN/ISBN : ISSN: 0304-2294

PTN/S : Universitas Pakuan Program Studi : ILMU HUKUM

Bibliography :
References

1. Barkatulah, Abdul Halim. 2008. Consumer Protection Law: Theoretical Study and Thought Development. Nusa Media, Bandung.

2. Consumers International, "In Search of Good Practices in Financial Consumer Protection, February 2013", is located at: http: / www.consumersinternational.org/our-members, accessed on August 1, 2018, at 9:09 p.m.

3. Indonesia Supreme Court Regulation concerning Procedures for Simple Settlement of Claims. Perma Number 2 of 2015.

4. Manan, Abdul. 2014. The Role of Law in Economic Development. Kencana, Jakarta.

5. Financial Fervices Authority. 2014. Road Map of Dispute Settlement Mechanism in Phase I Financial Services Sector Jakarta.

6. Nelvitia Purba, Ali Mukti Tanjung, Sri Sulistyawati, Rudy Pramono and Agus Purwanto.(2020). Death Penalty and Human Rights in Indonesia, International Journal of Criminology and Sociology, 9(2020), 1356-1362, DOI: https://doi.org/10.6000/1929- 4409.2020.09.156

7. Nelvitia Purba, Reynaldi Putra Rosihan,, Ali Mukti Tanjung,Rudy Pramono, Agus Purwanto, Mukidi (2021),Efforts to Protect Violence in the Households during Covid-19 in Indonesia, International Journal of Criminology and Sociology, 2021, 10, 548- 553

8. Oughton, David & John Lowry. 1997. Textbook on Consumer Law. Blackstore Press Ltd, London.

9. Prabowo, Anto. 2015. "OJK Policy in Consumer Protection in the Financial Services Sector", in the National Seminar "Paradox of Legal Protection Arrangements for the World of Banking / Financial Institutions in the Era of Economic Globalization", organized by iPro BPR in collaboration with the Faculty of Law at Pakuan University, at Salak Hotel Bogor, 25 November 2015.

10. Rajagukguk, Erman. 2000. "The Importance of Consumer Protection Law in the Era of Free Trade", in Husni Syawali and Neni Sri Imaniyati, Consumer Protection Law. Mandar Maju, Bandung. 11. Samsul, Inosentius. 2004. Consumer Protection: Possibility of Implementing Absolute Responsibilities. Postgraduate Program of the Faculty of Law, University of Indonesia, Jakarta.

12. Satory, Agus. 2015. "Standard Agreement and Consumer Protection in Financial Services Sector Business Transactions: Implementation and Implementation in Indonesia", Padjadjaran Jurnal Hukum Hukum, Faculty of Law, Padjadjaran University Bandung, Vol. II No. 2 August 2015

13. Shofie, Yusuf and Somi Awan. 2004. Consumer Justice: Revealing Fundamental Problems BPSK. Piramedia, Jakarta.

14. Soros, George. 1998. The Crisis of Global Capitalism. Public Affairs, New York.

15. Usman, Rachmadi. 2003. Choice of Dispute Settlement Outside the Court. Citra Aditya Bakti, Bandung.

URL : https://www.hivt.be/linguistica/article/view/859

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Detail Karya Ilmiah Dosen

Agus Satory, Adi Sulistiyono, Hari Purwadi, Abdul Kadim

Judul	:	Alternative Model of Consumer Dispute Settlement Financial Service Sector in Indonesia
Abstrak	:	Abstract: Consumer dispute resolution can be reached through court (litigation) or outside the court (non-litigation) based on the voluntary choice of the parties to the dispute. This means that consumers are given the freedom to claim their rights if they are harmed by business actors both through litigation and non-litigation. The method of approach is taken in this research is a normative juridical approach and is supported by empirical research. This research is descriptive-analytic, that is research by explaining and describing in a clear, systematic, real, and precise way of an alternative model of consumer service disputed in the financial services sector in Indonesia. The litigation process produces conflicting (adversarial) decisions that have not been able to embrace common interests, and even tends to create new problems, is slow to settle, require expensive, unresponsive costs, and create hostility among the parties to the dispute. While the non-litigation process as a model for the settlement of the consumer service sector financial disputes also still has obstacles and has not been effective. The financial service sector consumer losses can be anticipated by enforcing laws related to law enforcement and by building and developing models of financial service sector consumer dispute resolution that are currently available optimally by stakeholders so that can provide a sense of justice and guarantee legal certainty. Keywords: Consumer, consumer dispute resolution, financial services sector.
Tahun	:	2021	Media Publikasi	:	Jurnal Internasional
Kategori	:	Jurnal	No/Vol/Tahun	:	Issue-2 / 2021 / 2021
ISSN/ISBN	:	ISSN: 0304-2294
PTN/S	:	Universitas Pakuan	Program Studi	:	ILMU HUKUM
Bibliography	:	References 1. Barkatulah, Abdul Halim. 2008. Consumer Protection Law: Theoretical Study and Thought Development. Nusa Media, Bandung. 2. Consumers International, "In Search of Good Practices in Financial Consumer Protection, February 2013", is located at: http: / www.consumersinternational.org/our-members, accessed on August 1, 2018, at 9:09 p.m. 3. Indonesia Supreme Court Regulation concerning Procedures for Simple Settlement of Claims. Perma Number 2 of 2015. 4. Manan, Abdul. 2014. The Role of Law in Economic Development. Kencana, Jakarta. 5. Financial Fervices Authority. 2014. Road Map of Dispute Settlement Mechanism in Phase I Financial Services Sector Jakarta. 6. Nelvitia Purba, Ali Mukti Tanjung, Sri Sulistyawati, Rudy Pramono and Agus Purwanto.(2020). Death Penalty and Human Rights in Indonesia, International Journal of Criminology and Sociology, 9(2020), 1356-1362, DOI: https://doi.org/10.6000/1929- 4409.2020.09.156 7. Nelvitia Purba, Reynaldi Putra Rosihan,, Ali Mukti Tanjung,Rudy Pramono, Agus Purwanto, Mukidi (2021),Efforts to Protect Violence in the Households during Covid-19 in Indonesia, International Journal of Criminology and Sociology, 2021, 10, 548- 553 8. Oughton, David & John Lowry. 1997. Textbook on Consumer Law. Blackstore Press Ltd, London. 9. Prabowo, Anto. 2015. "OJK Policy in Consumer Protection in the Financial Services Sector", in the National Seminar "Paradox of Legal Protection Arrangements for the World of Banking / Financial Institutions in the Era of Economic Globalization", organized by iPro BPR in collaboration with the Faculty of Law at Pakuan University, at Salak Hotel Bogor, 25 November 2015. 10. Rajagukguk, Erman. 2000. "The Importance of Consumer Protection Law in the Era of Free Trade", in Husni Syawali and Neni Sri Imaniyati, Consumer Protection Law. Mandar Maju, Bandung. 11. Samsul, Inosentius. 2004. Consumer Protection: Possibility of Implementing Absolute Responsibilities. Postgraduate Program of the Faculty of Law, University of Indonesia, Jakarta. 12. Satory, Agus. 2015. "Standard Agreement and Consumer Protection in Financial Services Sector Business Transactions: Implementation and Implementation in Indonesia", Padjadjaran Jurnal Hukum Hukum, Faculty of Law, Padjadjaran University Bandung, Vol. II No. 2 August 2015 13. Shofie, Yusuf and Somi Awan. 2004. Consumer Justice: Revealing Fundamental Problems BPSK. Piramedia, Jakarta. 14. Soros, George. 1998. The Crisis of Global Capitalism. Public Affairs, New York. 15. Usman, Rachmadi. 2003. Choice of Dispute Settlement Outside the Court. Citra Aditya Bakti, Bandung.
URL	:	https://www.hivt.be/linguistica/article/view/859