Repository Universitas Pakuan

Detail Karya Ilmiah Dosen

Anggi Triantoro, Ujang Sumarwan, Sufrin Hannan

Judul : THE DEVELOPMENT OF CONCEPTUAL MODEL ON INDONESIAN CONSUMER BEHAVIOR TOWARDS HALAL-LABELED DRUGS

Abstrak :
There were still very few halal-labeled drugs in Indonesia, which can be caused by low consumer demand. Every consumer has perceived risk on a product, including halallabeled drugs. Only consumers with good preference towards halal-labeled drugs are willing to take risks by choosing halal-labeled drugs to obtain peace of mind, which is manifested as satisfaction and trust. This study aims to identify how perceived risk on Indonesian people could influence satisfaction and trust, which leads to intention to use and intention to recommend halal-labeled drugs. Data were obtained from 332 Indonesian respondents aged at least 17 years old who were collected by convenience using social media which were then processed by PLS-SEM. This study found that perceived risk naturally can influence satisfaction, which leads to intention to use supported by knowledge and previous use experience, leading to intention to recommend. Meanwhile, perceived risk supported by knowledge can affect trust, which in turn can influence intention to use, and then leads to intention to recommend. In conclusion, knowledge and previous use experience are supporting factors which are required to trigger the consumer preference toward halal-labeled drugs.

Keywords: halal drugs, intention, perceived risk, satisfaction, trust

Tahun : 2020 Media Publikasi : Jurnal Nasional Terakreditasi A

Kategori : Jurnal No/Vol/Tahun : 3 / 6 / 2020

ISSN/ISBN : ISSN: 2407-5434; EISSN: 2407-7321

PTN/S : IPB University Program Studi : MANAJEMEN

Bibliography :
1. Al-Ansi A, Olya HGT, Han H. 2019. Effect of general risk on trust, satisfaction, and recommendation intention for halal food. International Journal Hospital Management 83: 210-219. https://doi. org/10.1016/j.ijhm.2018.10.017.

2. Annabi CA, Wada SM. 2016. Halal Pharmaceutical Industry in Nigeria: A bitter pill to swallow. Journal of Emerging Economies and Islamic Research 4(2): 1-12.

3. Bakar A, Lee R, Rungie C. 2013. The effects of religious symbols in product packaging on Muslim consumer responses. Australasian Marketing Journal 21(3): 198-204. https://doi. org/10.1016/j.ausmj.2013.07.002.

4. Barclay D, Higgins C, Thompson R. 1995. The Partial Least Squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technology Studies 2(2): 285- 309.

5. [BPOM RI] Badan Pengawas Obat dan Makanan Republik Indonesia. 2019. Cek Produk BPOM. http://cekbpom.pom.go.id/. [2019 Oct 12].

6. Chin WW. 1998. The Partial Least Squares Approach to Structural Equation Modeling in Modern Methods for Business Research. Marcoulides GA, editor.

7. Mahwah: Lawrence Erlbaum Associates, Inc. Chin WW, Newsted PR. 1999. Structural Equation Modeling: Analysis with Small Samples Using Partial Least Square. Di dalam: Hoyle RH, editor. Statistical Strategies for Small Sample Research. Thousand Oaks: SAGE Publications.

8. Dabholkar PA, Sheng X. 2012. Consumer participation in using online recommendation agents: Effects on satisfaction, trust, and purchase intentions. The Service Industries Journal 32(9): 1433- 1449. https://doi.org/10.1080/02642069.2011.6 24596.

9. Dowling GR, Staelin R. 1994. A model of perceived risk and intended risk-handling activity. Journal of Consumer Research 21(1): 119-134.

10. Ekawati M, Kumadji S, Kusumawati A. 2014. Pengaruh electronic word of mouth terhadap pengetahuan konsumen serta dampaknya pada keputusan pembelian (Survei pada Followers Account Twitter @WRPdiet). Jurnal Administrasi Bisnis 14(2): 1-8.

11. Famiza AN, Samsinar KN, Kursimah H, Firdaus RBR. 2017. Buying halal pharmaceutical products: Do consumers have imperfect knowledge? Pertanika 25(2017):153-164.

12. Fang Y, Qureshi I, Sun H, McCole P, Ramsey E, Lim KH. 2014. Trust, satisfaction, and online repurchase intention: the moderating role of perceived effectiveness of e-commerce institutional mechanisms. MIS Quarterly 38(2): 407-427.

13. Fornell C, Larcker DF. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1):39-50. https://doi. org/10.1177/002224378101800104.

14. Giese JL, Cote JA. 2000. Defining consumer satisfaction. Academy of Marketing Science Review 1(1):1-22.

15. Hannan S. 2014. Model pemasaran hubungan pada jasa profesi: studi empiris pada industri jasa surveyor independen di Indonesia. [dissertation]. Bogor: Institut Pertanian Bogor.

16. Hicks D, Pivarnik L, McDermott R. 2008. Consumer perceptions about seafood – an Internet survei. Journal of Foodservice 19(4): 213-226. https:// doi.org/10.1111/j.1748-0159.2008.00107.x.

17. [IRMA] Information Resources Management Association. 2019. Cloud Security: Concepts, Methodologies, Tools, and Applications: Concepts, Methodologies, Tools, and Applications. Hershey: IGI Global.

18. Johnson MS, Sivadas E, Garbarino E. 2008. Customer satisfaction, perceived risk and affective commitment. Journal of Services Marketing 22(5): 353-362. https://doi. org/10.1108/08876040810889120.

19. Kusuma ID, Untarini N. 2014. Pengaruh pengetahuan produk terhadap niat beli dengan sikap sebagai variabel intervening. Jurnal Ilmu Manajemen 2(4): 1573-1583.

20. Lassoued R, Hobbs JE, Micheels ET, Zhang DD. 2015. Consumer trust in chicken brands: a structural equation model. Canadian Journal of Agricultural Economics 63(4): 621-647. https:// doi.org/10.1111/cjag.12082.

21. Lien CH, Wen MJ, Huang LC, Wu KL. 2015. Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review 20(4):210-218. https://doi.org/10.1016/j.apmrv.2015.03.005.

22. [LPPOM MUI] Lembaga Pengkajian Pangan, Obatobatan, dan Kosmetika Majelis Ulama Indonesia. 2019. Pencarian Produk Halal. http://www. halalmui.org/mui14/index.php/main/ceklogin_ halal/produk_halal_masuk/.[2019 Oct 12].

23. [Menag RI] Menteri Agama Republik Indonesia. 2019. Peraturan Menteri Agama Republik Indonesia Nomor 26 Tahun 2019 tentang Penyelenggaraan Jaminan Produk Halal. Jakarta: Kementerian Hukum dan Hak Asasi Manusia.

24. Mowen JC, Minor M. 2002. Perilaku Konsumen Jilid 2. Yahya DK, translator; Mahanani N, editor. Jakarta: Erlangga. Translation from: Consumer Behavior. 5th Ed.

25. Nafis MC. 2019. Konsep halal dan thayyib beserta implementasinya di Indonesia. Journal of Halal Product and Research 2(1):1-5.

26. Nofianti KA, Rofiqoh SNI. 2019. Kesadaran dan logo halal: apakah menentukan minat beli? (Studi pada Praktisi Bisnis UMKM di Gresik). Journal of Halal Product and Research 2(1): 16-24.

27. [Presiden RI] Presiden Republik Indonesia. 2014. Undang-undang Nomor 33 Tahun 2014 tentang Jaminan Produk Halal. Jakarta: Kementerian Sekretariat Negara Republik Indonesia.

28. Rahman AA, Asrarhaghighi E, Rahman SA. 2015. Consumer and halal cosmetic products: knowledge, religiosity, attitute and intention. Journal of Islamic Marketing 6(1): 148-163. https://doi.org/10.1108/JIMA-09-2013-0068.

29. Rambe YM, Afifuddin S. 2012. Pengaruh pencantuman label halal pada kemasan mie instan terhadap minat pembelian masyarakat muslim (Studi Kasus pada Mahasiswa Universitas Al Washliyah, Medan). Jurnal Ekonomi dan Keuangan 1(1): 36-45.

30. Semuel H, Chandra SS. 2014. The Analysis of corporate social responsibility implementation effects towards price fairness, trust and purchase intention at oriflame cosmetics product in Surabaya. Procedia – Social and Behavioral Sciences 155:42-47. https://doi.org/10.1016/j. sbspro.2014.10.253.

31. Story J, Hess J. 2006. Segmenting customerbrand relations: beyond the personal relationship metaphor. Journal of Consumer Market 23(7): 406-413. https://doi. org/10.1108/07363760610712948.

32. Tasin NB. 2017. Factors influencing customer’s trust in online shopping among executives in a Bank. Malaysian Journal of Social Sciences and Humanities 2(3): 47-60.

URL : https://jurnal.ipb.ac.id/index.php/ijbe/article/download/31801/20659

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Detail Karya Ilmiah Dosen

Anggi Triantoro, Ujang Sumarwan, Sufrin Hannan

Judul	:	THE DEVELOPMENT OF CONCEPTUAL MODEL ON INDONESIAN CONSUMER BEHAVIOR TOWARDS HALAL-LABELED DRUGS
Abstrak	:	There were still very few halal-labeled drugs in Indonesia, which can be caused by low consumer demand. Every consumer has perceived risk on a product, including halallabeled drugs. Only consumers with good preference towards halal-labeled drugs are willing to take risks by choosing halal-labeled drugs to obtain peace of mind, which is manifested as satisfaction and trust. This study aims to identify how perceived risk on Indonesian people could influence satisfaction and trust, which leads to intention to use and intention to recommend halal-labeled drugs. Data were obtained from 332 Indonesian respondents aged at least 17 years old who were collected by convenience using social media which were then processed by PLS-SEM. This study found that perceived risk naturally can influence satisfaction, which leads to intention to use supported by knowledge and previous use experience, leading to intention to recommend. Meanwhile, perceived risk supported by knowledge can affect trust, which in turn can influence intention to use, and then leads to intention to recommend. In conclusion, knowledge and previous use experience are supporting factors which are required to trigger the consumer preference toward halal-labeled drugs. Keywords: halal drugs, intention, perceived risk, satisfaction, trust
Tahun	:	2020	Media Publikasi	:	Jurnal Nasional Terakreditasi A
Kategori	:	Jurnal	No/Vol/Tahun	:	3 / 6 / 2020
ISSN/ISBN	:	ISSN: 2407-5434; EISSN: 2407-7321
PTN/S	:	IPB University	Program Studi	:	MANAJEMEN
Bibliography	:	1. Al-Ansi A, Olya HGT, Han H. 2019. Effect of general risk on trust, satisfaction, and recommendation intention for halal food. International Journal Hospital Management 83: 210-219. https://doi. org/10.1016/j.ijhm.2018.10.017. 2. Annabi CA, Wada SM. 2016. Halal Pharmaceutical Industry in Nigeria: A bitter pill to swallow. Journal of Emerging Economies and Islamic Research 4(2): 1-12. 3. Bakar A, Lee R, Rungie C. 2013. The effects of religious symbols in product packaging on Muslim consumer responses. Australasian Marketing Journal 21(3): 198-204. https://doi. org/10.1016/j.ausmj.2013.07.002. 4. Barclay D, Higgins C, Thompson R. 1995. The Partial Least Squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technology Studies 2(2): 285- 309. 5. [BPOM RI] Badan Pengawas Obat dan Makanan Republik Indonesia. 2019. Cek Produk BPOM. http://cekbpom.pom.go.id/. [2019 Oct 12]. 6. Chin WW. 1998. The Partial Least Squares Approach to Structural Equation Modeling in Modern Methods for Business Research. Marcoulides GA, editor. 7. Mahwah: Lawrence Erlbaum Associates, Inc. Chin WW, Newsted PR. 1999. Structural Equation Modeling: Analysis with Small Samples Using Partial Least Square. Di dalam: Hoyle RH, editor. Statistical Strategies for Small Sample Research. Thousand Oaks: SAGE Publications. 8. Dabholkar PA, Sheng X. 2012. Consumer participation in using online recommendation agents: Effects on satisfaction, trust, and purchase intentions. The Service Industries Journal 32(9): 1433- 1449. https://doi.org/10.1080/02642069.2011.6 24596. 9. Dowling GR, Staelin R. 1994. A model of perceived risk and intended risk-handling activity. Journal of Consumer Research 21(1): 119-134. 10. Ekawati M, Kumadji S, Kusumawati A. 2014. Pengaruh electronic word of mouth terhadap pengetahuan konsumen serta dampaknya pada keputusan pembelian (Survei pada Followers Account Twitter @WRPdiet). Jurnal Administrasi Bisnis 14(2): 1-8. 11. Famiza AN, Samsinar KN, Kursimah H, Firdaus RBR. 2017. Buying halal pharmaceutical products: Do consumers have imperfect knowledge? Pertanika 25(2017):153-164. 12. Fang Y, Qureshi I, Sun H, McCole P, Ramsey E, Lim KH. 2014. Trust, satisfaction, and online repurchase intention: the moderating role of perceived effectiveness of e-commerce institutional mechanisms. MIS Quarterly 38(2): 407-427. 13. Fornell C, Larcker DF. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1):39-50. https://doi. org/10.1177/002224378101800104. 14. Giese JL, Cote JA. 2000. Defining consumer satisfaction. Academy of Marketing Science Review 1(1):1-22. 15. Hannan S. 2014. Model pemasaran hubungan pada jasa profesi: studi empiris pada industri jasa surveyor independen di Indonesia. [dissertation]. Bogor: Institut Pertanian Bogor. 16. Hicks D, Pivarnik L, McDermott R. 2008. Consumer perceptions about seafood – an Internet survei. Journal of Foodservice 19(4): 213-226. https:// doi.org/10.1111/j.1748-0159.2008.00107.x. 17. [IRMA] Information Resources Management Association. 2019. Cloud Security: Concepts, Methodologies, Tools, and Applications: Concepts, Methodologies, Tools, and Applications. Hershey: IGI Global. 18. Johnson MS, Sivadas E, Garbarino E. 2008. Customer satisfaction, perceived risk and affective commitment. Journal of Services Marketing 22(5): 353-362. https://doi. org/10.1108/08876040810889120. 19. Kusuma ID, Untarini N. 2014. Pengaruh pengetahuan produk terhadap niat beli dengan sikap sebagai variabel intervening. Jurnal Ilmu Manajemen 2(4): 1573-1583. 20. Lassoued R, Hobbs JE, Micheels ET, Zhang DD. 2015. Consumer trust in chicken brands: a structural equation model. Canadian Journal of Agricultural Economics 63(4): 621-647. https:// doi.org/10.1111/cjag.12082. 21. Lien CH, Wen MJ, Huang LC, Wu KL. 2015. Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review 20(4):210-218. https://doi.org/10.1016/j.apmrv.2015.03.005. 22. [LPPOM MUI] Lembaga Pengkajian Pangan, Obatobatan, dan Kosmetika Majelis Ulama Indonesia. 2019. Pencarian Produk Halal. http://www. halalmui.org/mui14/index.php/main/ceklogin_ halal/produk_halal_masuk/.[2019 Oct 12]. 23. [Menag RI] Menteri Agama Republik Indonesia. 2019. Peraturan Menteri Agama Republik Indonesia Nomor 26 Tahun 2019 tentang Penyelenggaraan Jaminan Produk Halal. Jakarta: Kementerian Hukum dan Hak Asasi Manusia. 24. Mowen JC, Minor M. 2002. Perilaku Konsumen Jilid 2. Yahya DK, translator; Mahanani N, editor. Jakarta: Erlangga. Translation from: Consumer Behavior. 5th Ed. 25. Nafis MC. 2019. Konsep halal dan thayyib beserta implementasinya di Indonesia. Journal of Halal Product and Research 2(1):1-5. 26. Nofianti KA, Rofiqoh SNI. 2019. Kesadaran dan logo halal: apakah menentukan minat beli? (Studi pada Praktisi Bisnis UMKM di Gresik). Journal of Halal Product and Research 2(1): 16-24. 27. [Presiden RI] Presiden Republik Indonesia. 2014. Undang-undang Nomor 33 Tahun 2014 tentang Jaminan Produk Halal. Jakarta: Kementerian Sekretariat Negara Republik Indonesia. 28. Rahman AA, Asrarhaghighi E, Rahman SA. 2015. Consumer and halal cosmetic products: knowledge, religiosity, attitute and intention. Journal of Islamic Marketing 6(1): 148-163. https://doi.org/10.1108/JIMA-09-2013-0068. 29. Rambe YM, Afifuddin S. 2012. Pengaruh pencantuman label halal pada kemasan mie instan terhadap minat pembelian masyarakat muslim (Studi Kasus pada Mahasiswa Universitas Al Washliyah, Medan). Jurnal Ekonomi dan Keuangan 1(1): 36-45. 30. Semuel H, Chandra SS. 2014. The Analysis of corporate social responsibility implementation effects towards price fairness, trust and purchase intention at oriflame cosmetics product in Surabaya. Procedia – Social and Behavioral Sciences 155:42-47. https://doi.org/10.1016/j. sbspro.2014.10.253. 31. Story J, Hess J. 2006. Segmenting customerbrand relations: beyond the personal relationship metaphor. Journal of Consumer Market 23(7): 406-413. https://doi. org/10.1108/07363760610712948. 32. Tasin NB. 2017. Factors influencing customer’s trust in online shopping among executives in a Bank. Malaysian Journal of Social Sciences and Humanities 2(3): 47-60.
URL	:	https://jurnal.ipb.ac.id/index.php/ijbe/article/download/31801/20659