Deden Ardiansyah, Salmah

Judul	:	Improving the Quality of Human Resources in Ciburuy Village Staff to Improve the Quality of Public Services
Abstrak	:	Utilization of computer technology to improve the quality of public services in Ciburuy village cannot be carried out optimally if it is not supported by the readiness of human resources as the parties who use it. readiness of human resources in using computer technology is one of the important factors in terms of public services.Therefore we need a computer technology transfer process that is adequate, right on target and appropriate for Ciburuy village staff, as the main actor in this activity, namely service to the community.Methods of implementing human resource improvement through computer skills training activities through the Microsoft Word Application Program, Microsoft Excel, Microsoft Power Point, databases and networks are carried out through several stages. resulting in an average value of being satisfied and quite satisfied so that public services in Ciburuy village must improve service quality. but the unique thing is seen in the ability of village staff in the service. so that respondents have started to feel satisfied with the services carried out by Ciburuy village staff.
Tahun	:	2020	Media Publikasi	:	Jurnal Internasional
Kategori	:	Jurnal	No/Vol/Tahun	:	2 / 1 / 2020
ISSN/ISBN	:	2721-477X / 2722-5046
PTN/S	:	Pakuan	Program Studi	:	MANAJEMEN
Bibliography	:	Ardiansyah, D., Tosida, E.T., Waluyo, A.D. (2020). Optimization of Accounting Information System Reiinforcing of Tourism Based Small and Medium Enterprises (SMEs) : International Journal of Scientific & Technology Research, Vol 9 Issue 03, March 2020, pp 1282-1286 Alijani, G. S., Fulk, H. K., Omar, A., & Tulsi, R. (2014). Cloud computing effects on small business. Entrepreneurial Executive. Boon-itt, S. (2015). Managing self-service technology service quality to enhance e-satisfaction. International Journal of Quality and Service Sciences. https://doi.org/10.1108/IJQSS-01-2015-0013 Dabholkar, P. A. (2015). How to Improve Perceived Service Quality by Increasing Customer Participation. https://doi.org/10.1007/978-3-319-13254-9_97 Ganguli, S., & Roy, S. K. (2010). Service quality dimensions of hybrid services. Managing Service Quality: An International Journal. https://doi.org/10.1108/09604521011073713 Hadiyati, E. (2014). Service Quality and Performance of Public Sector: Study on Immigration Office in Indonesia. International Journal of Marketing Studies. https://doi.org/10.5539/ijms.v6n6p104 Kuo, C. W., & Tang, M. L. (2013). Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services. Journal of Advanced Transportation. https://doi.org/10.1002/atr.179 Lowry, P. B., & Wilson, D. (2016). Creating agile organizations through IT: The influence of internal IT service perceptions on IT service quality and IT agility. Journal of Strategic Information Systems. https://doi.org/10.1016/j.jsis.2016.05.002 Moumane, K., Idri, A., & Abran, A. (2016). Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards. SpringerPlus. https://doi.org/10.1186/s40064-016-2171-z Sumaedi, S., & Yarmen, M. (2015). Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework. Procedia Food Science. https://doi.org/10.1016/j.profoo.2015.01.012 Tosida, E.T., Wahyudin, I., Andria, F., Djatna, T., Ningsih, W.K., & Lestari, D.D. (2020). Business Intelligence of Indonesian Telematics Human Resource : Optimizing of Customer and Internal Balanced Scorecards. Journal of Southwest Jiaotong University, Vol. 55 No. 2, Apr (2020). DOI： 10.35741/issn.0258-2724.55.2.7. Tosida, E.T., P Harsani, & Setyaningsih, S. (2012). Classification Models of Information Technology Services Bussiness in Indonesia. Proceeding Internasional Seminar on Science and Technology Innovations 2012. Tosida E.T., Maryana, S., & Thaheer, H. (2017). Implementation of Self Organizing Map (SOM) as decision support : Indonesian telematics services MSMEs empowerment. IOP Conference Series : Materials Science and Engineering, 166 (1), 012017. Tosida E.T, Hairlangga, O., Amirudin, F., & Ridwanah, M. (2018). Application of Decision Rules for Empowering of Indonesian Telematic Services SMEs. IOP Conference Series : Materials Science and Engineering. 332 (1), 012018.
URL	:	http://bapenda.malukutenggarakab.go.id/bapenda/e_sppd/slot-dana/index.html