Repository Universitas Pakuan

Detail Karya Ilmiah Dosen

Agus Satory, Lasmin Alfies Sihombing, Yeni Nuraeni, Mustaqim

Judul : Analysis of Program Implementation Education of Consumer Protection in Improving Consumer Empowerment Index
Abstrak :

Abstract—There are two main factors that have triggered a low level of Consumer Empowerment Index (IKK) in Indonesia, namely the lack of public knowledge about regulations and institutions related to consumer protection, and complaints that are not common among consumers. Improved education can take advantage of the involvement of many Consumer Protections NGOs in various regions by prioritizing strengthening the consumer empowerment in eight sectors, particularly clean water, energy, health, medicine and food, housing and property, transportation, financial services and e-commerce. This study aims to analyze the implementation of consumer protection education programs in improving the IKK. The method of approach taken in this research is a normative juridical approach and is supported by empirical research. The results of the study show that on average consumers in Indonesia are still helpless with an IKK score of 40.41 ("capable" level) in 2018. This means that Indonesian consumers are only limited to being able to use their rights and obligations as consumers to determine the best choice and to use domestic products. IKK is an index that measures the level of consumer empowerment in Indonesia. The higher the value of the IKK shows that consumers in Indonesia are increasingly empowered.
Keywords: consumer protection education, consumer empowerment index

Tahun : 2020 Media Publikasi : Seminar Internasional
Kategori : Prosiding No/Vol/Tahun : 1 / 438 / 2020
ISSN/ISBN : ISBN : 978-94-6252-966-3 & ISSN : 2352-5398
PTN/S : Universitas Pakuan Program Studi : ILMU HUKUM
Bibliography :

[1] D.W. Oughton, J. Lowry. Textbook on Consumer Law. Blackstore Press Ltd, London; 1997. [2] A. Satory. “Alternative Model of Consumer Dispute Settlement In The Financial Services Sector in Indonesia”. Journal Communications on Stochastic Analysis (COSA) Volume 13, Number 6, Juni 2019. Editorin-Chief HUI-HSIUNG KUO. Serials Publications (P) Ltd., ISSN: 09739599. (p. 73-82); 2019. [3] A. Satory. “Authority of The Consumer Dispute Settlement Body in Education of Consumer Protection in Financial Services Sector”. Proceeding in The 2nd Asian Education Symposium 2017, Publisher SCITEPRESS (Scientific and Technology Publications Lda) - Volume 1: AES, ISBN 978-989-758-331-5, pages 334-337. DOI: 10.5220/0007303803340337; 2017. [4] A.H. Barkatullah. Legal Protection for Consumers in Cross-Country Ecommerce Transactions in Indonesia. FH UII Press, Yogyakarta; 2009. [5] A. Sutedi. Product Responsibility in Consumer Protection Law. Ghalia Indonesia, Bogor; 2008. [6] N.H.T. Siahaan. Consumer Law: Consumer Protection and Product Responsibility. Panta Rei, Jakarta; 2005. [7] P. Suraji. Empowerment and Legal Protection for Consumers in the Context of Protecting the Interests of Underprivileged Consumers. Journal of Yustisia Vol.2 No.3 September - December 2013, Faculty of Law Sebelas Maret University Surakarta; 2013. [8] Unknown, [Online] Available at: https://www.mendag-konsumencerdas-pacu-peningkatan-daya-saing-produk-nasional, accessed August 22, 2019. [9] Final Report of the Ministry of Trade. Consumer Group Analysis (Consumer Group) In Efforts To Increase Consumer Empowerment; 2016.
Advances in Social Science, Education and Humanities Research, volume 438
[10] I. Samsul. Consumer Protection: Possible Application of Absolute Responsibility. Postgraduate Program at the Faculty of Law, University of Indonesia, Jakarta; 2004. [11] D. Rachbini, in ZK, Susilo. Consumer Tongue Connector. First Edition. YLKI & Puspa Swara, Jakarta; 1996. [12] The Secretary General of the Constitutional Court of the Republic of Indonesia, the 1945 Constitution of the Republic of Indonesia and the Law of the Republic of Indonesia Number 24 of 2003 concerning the Constitutional Court, (Jakarta: Secretary General of the Constitutional Court, 2003). [13] A. Satory. Standard Agreement and Consumer Protection in Business Transactions in the Financial Services Sector: Its Implementation and Implementation in Indonesia. Padjadjaran Journal of Legal Sciences, Faculty of Law, Padjadjaran University Bandung, Vol. II No. August 2, 2015, [ISSN 2460-1543] [e-ISSN 2442-9325]; 2015. [14] M.A. Mansyur. Contemporary Responsive Consumer Protection: Ideas for Creating Dignified Consumers and Responsible Producers. Unissula Press, Semarang; 2007.
[15] R. Chambers. Rural Development: Putting the Last First. Longman, New York; 1983. [16] A. Zazili, Hartono. The Consumer Empowerment Model Against the Threat of Hazardous Food Products Contaminated with Toxic Hazardous Materials in Lampung Province. IUS QUIA IUSTUM Law Journal No. 3 Vol. July 23, 2016: 391 – 414; 2016. [17] I. Rini. Empowering Consumers in Facing the Challenges of Global Competition. Journal of Perspective, Volume VI Number 3, July 2001. [18] M. Simanjuntak. Level of Empowerment and Consumer Empowerment Strategies. Dissertation at Bogor Agricultural Institute Graduate School; 2014. [19] Unknown, [Online] Available at: accessed August 21, 2019