Suratni, Didik Notosudjono, Eka Suhardi

Judul	:	Service Quality Improvement through Work Ethic Development, Interpersonal Communication and Professional Commitment of Education Staff
Abstrak	:	This study aims to figure out ways and strategies to improve service quality through impact analysis between several variables, specifically work ethic, interpersonal communication, and professional commitment. Samples for this study were gathered from 306 education staff, consisting of civil servant education staff and regular full-time education staff at IPB University. Method for this study uses Quantitative analysis with Structural Equation Modelling (SEM) Lisrel 8.8 to perform data analysis for this study. Evaluation of measurement model was performed using t-statistic and estimate test (loading factor). The result of measurement model evaluation shown that (a) Work ethic positively affects interpersonal communication with t-statistic value of 18.28 > t-table 1.96 and path coefficient value of 0.70, (b) Work ethic has a direct positive impact on professional commitment with t-statistic value of 9.38 > t-table 1.96 and path coefficient value of 0.24, (c) Interpersonal communication has a direct positive impact on professional commitment with t-statistic value of 6.74 > t-table 1.96 and path coefficient value of 0.75, (d) Work ethic has a direct positive effect on service quality with t-statistic value of 2.74 > t-table 1.96 and path coefficient value of 0.11, (e) Interpersonal communication has no significant and direct positive impact on service quality with t-statistic value of 0,41< t-table 1,96 and path coefficient value of 0.021, (f) Professional commitment has no significant and direct positive impact on service quality with value of 6.97 < t-table 1.96 and path coefficient value of 0.024
Tahun	:	2021	Media Publikasi	:	Jurnal Internasional
Kategori	:	Jurnal	No/Vol/Tahun	:	1 / 11 / 2021
ISSN/ISBN	:	0171-4996
PTN/S	:	Universitas Pakuan	Program Studi	:	MANAJEMEN PENDIDIKAN
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URL	:	http://italienisch.nl/index.php/VerlagSauerlander/article/view/85/85