Abstrak |
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This study discusses the system design for improving the performance of OCBC NISP Bank's Trade
Operations division employees using the Analytic Network Process (ANP) method. Performance measurement and scope
of analysis is carried out on the activities of employees of the Trade Operations section in the process of issuing LC
documents. This research determines what policy strategies can help improve the performance of OCBC NISP Bank's
Trade Operations employees. The results of the study using the ANP method show that by implementing a productivitybased
compensation system is a top priority with a priority weight of 42.69%. Whereas work process improvement is the
second priority with 36.72% priority weight. For the last priority, the sequence is the preparation of the right target and
key performance indicator (KPI) with a priority weight of 20.57%. Based on the results of ANP analysis, implementing a
productivity-based compensation system provides the highest benefits and opportunities compared to the risks that may
arise. Productivity-based compensation will motivate employees to compete to increase productivity to get better
compensation compared to employees with lower productivity
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